Intogreat's Q3, 2023 Townhall Meeting: A Glimpse into Company Culture and Achievements!
14 Nov 2023
In today's innovative corporate world, it's essential for companies to maintain a strong sense of unity and open communication among its employees. On September 6th, 2023, our recently held Townhall, a blend of in-person and virtual engagement, showcased the company's commitment to keeping its workforce informed, engaged, and motivated.
The people who attended physically joined us at our new site on the 7th floor of Felina Tower, Eastwood, Quezon City, while remote employees linked up virtually via Zoom, ensuring that our important core values of collaboration and togetherness were maintained.
Staying Connected with Leadership
Opening Remarks From Our CEO
One of the key elements of our company culture is the dedication to fostering open communication, #WeCare, between management and employees. The Townhall Meeting provided a platform for everyone to connect with leadership and discuss the company's direction. The event commenced with an inspiring opening speech from our CEO and managing director, Adam Conrad. His words not only set the tone for the meeting, but also instilled a sense of purpose and unity among our staff and management.
Enhancing HR Systems for Better Monitoring - Led by Our General Manager in PNC
Brad, the general manager for People and Culture, followed with an informative presentation on the latest developments in the company's HR systems and introduced Panda – a new HR platform that focuses on improving quality monitoring, attendance tracking, and payroll processing. This emphasis on streamlining HR processes demonstrates our commitment to our core values, #WeInnovate, in making work more efficient and enjoyable for our employees.
Wellness Week Insights From Our Human Resources
Employee well-being is also a top priority for us at Intogreat Solutions. Sheena, the HR business partner, shared valuable insights from the most recent Wellness Week activities. These shed light on how the company is actively working to ensure the physical and mental health of its employees. Such initiatives reflect our holistic approach to employee engagement, making Intogreat not just a place to work but somewhere that wellness can thrive within a hybrid work model.
Celebrating Employee Excellence with Our Senior Operations Team Leader
The awards and recognition segment is one of the most eagerly awaited parts of our Townhall Meetings as it highlights our commitment to valuing our workforce and is where we recognize and celebrate outstanding employees — another hallmark of Intogreat's culture. During the Townhall Meeting, on behalf of the whole Intogreat family, we proudly presented the Q3 Employee Awards. These prizes acknowledged the hard work and dedication of our employees who went above and beyond in their roles. The process was led by Tine, our operations manager, who ensured fairness and transparency in the selection process, and noted the increasing numbers that have been nominated every quarter.
ROOKIE OF THE QUARTER NOMINEES:
ROOKIE OF THE QUARTER WINNER
Insurance
Manjen Grace
Jen demonstrated an exceptional performance in managing her client with remarkable success within an impressively short time frame. She has a consistent perfect score of 5.0 on all scorecards from the 30th to the 90th day, as assessed by clients, reflecting her consistent excellence in delivering a top-notch service.
Others
Riavelle
Riavelle received a commendation from the group COO which reflects her almost perfect KPI scores of 4.90. She has established new processes, ways and procedures that have resulted in more efficiency and improved productivity.
Accounting
Jessa Mae
Jessa proved that she can be relied on to handle roles while her manager is away. She always makes sure that her clients’ requests and demands are actioned.
Contact Centre
John Roy
John Roy has shown proactiveness and initiative in his work. He is diligent and has received great feedback from his colleagues in terms of collaboration and overall working relationships. An above-expected KPI average of 4.05 shows that his partner client holds him in high regard, and he is now being entrusted with new responsibilities.
Management Support
Marjorie
Even in her early months at Intogreat, Marj already brought a level of expertise into the sourcing team that has had an immediate impact. She recommended the adoption of new tools to improve the sourcing process and showed exemplary performance in her other tasks.
Employee of the Quarter Nominees
EMPLOYEE OF THE QUARTER WINNER
Gellybeth
Gelly consistently proves her relentless dedication, hard work, loyalty, enthusiasm for her job, and commitment to the goals and objectives of her client. She has an average of 4.4 on her KBI and average KPI Score of 4.1 [PB1] is an excellent testament to her wonderful contribution to the team. She has the respect of both her clients and her colleagues as she never fails to shine, month after month.
Oliver
Oliver is consistently seen as the Quality Champion and receives high ratings on his monthly KPI. He actively shares his input and suggestions during team meetings/huddles to further improve the quality of the team’s performance.
Alvin
Alvin demonstrated an extremely solid and impressive understanding of his work and often goes above and beyond what is expected of him. He is excellent at dealing with highly complicated tasks, shows unbelievable patience and dedication to his work, and frequently proves he can be trusted with any task he’s handed.
Kristine Sheryl
Sheryl always steps up and she has recently delivered a project in time for its launch. She continues to excel in her job while also attending to her other assigned tasks.
Most Accountable Award Nominees
MOST ACCOUNTABLE AWARD WINNER
Rembrandnt Chryssn
Rembrandt has already shown exceptional dedication to his clients’ needs and maintained a high level of reliability throughout his interactions despite only being with Intogreat for a short time. Clients consider him an invaluable member of the team with his steadfastness, consistent progress, remarkable accountability, and solid track record of keeping clients satisfied
Most Caring Award Nominees
MOST CARING AWARD WINNER
Rona Jane
When it comes to helping out colleagues, Rona doesn’t think twice. She attends to queries about processes, best practices, and even how to improve their efficiency. There were also instances where she supported people by doing a side-by-side with them to identify their pain points and bottlenecks and provide tips on how she overcomes such issues.
Most Collaborative Award Nominees
MOST COLLABORATIVE AWARD WINNER
Broking Team
Insurance Brands Australia
The client commended the Broking Team for their collaboration in process improvement initiatives and the onboarding of new hires. By utilising the team’s significant contributions, their client was able to review and map processes, perform data analysis, and run calibration sessions which led to concrete steps in standardizing processes. They have shown exemplary synergy by supporting and helping each other, which has resulted in an excellent performance.
Most Innovative Award Nominees
MOST INNOVATIVE AWARD WINNER
Rustico Arjen
Arjen takes responsibility for any task that is given to him. His attention to detail makes him extremely reliable, and he also shows initiative by utilising software that is relevant to his role by means of research or workarounds.
Congratulations to all the nominees and the winners of this quarter’s Employee Awards. Their dedication and the quality of their performances in their respective roles make them deserving recipients of this recognition. We look forward to continuing to deliver in accordance with our company’s values and operational standards.
In summary:
Our Q3, 2023 Townhall Meeting illustrated the company's dedication to its core values of communication – #WeCollaborate; refining systems – #WeInnovate; and employee well-being and recognition – #WeCare. In a world where remote work can sometimes create a sense of disconnection, our approach at Intogreat of combining in-person and virtual participation showcased a commitment to unity. The meeting also demonstrated how we constantly strive to improve our HR systems, focusing on efficiency and employee satisfaction. With a strong emphasis on employee well-being and a culture of recognition, we will continue our endeavours to maintain a workplace where employees can excel and feel appreciated. This Townhall Meeting was not just an event, rather it marked another milestone on our journey of unwavering commitment to #INTOGREATness.
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