1. We promote work-life balance
Our staff are entitled to a good number of Paid-Time Offs (PTOs) and they are encouraged to use them.
Almost all our clients close their operations during the Christmas break so the staff can spend time with their loved ones. Staff are encouraged to perform their work within their scheduled hours and some have flexible start and finish times. Australian working hours mean you have more time to spend with your family in the afternoon. And, when you travel into the office, the traffic is not as bad as you are not travelling during rush hours. We observe Philippine public holidays but from time to time staff may be asked to work on a holiday.
2. We keep an open door policy
For us, feedback is a gift! Our staff are encouraged to provide suggestions and share concerns at any time with their line manager or skip line manager, and staff can also reach senior management directly. We conduct quarterly engagement surveys with our staff to gauge their level of satisfaction and solicit their ideas. We take action on feedback that is reasonable, necessary, and applicable. We hold a quarterly townhall session wherein our staff receive the latest business communications.
Intogreat believes in proactive communication! We have FOREFRONT, our very own monthly newsletter to update all staff on business news and events. We have recently commenced quarterly focus group discussions to present updates to our staff and provide a venue for open dialogue with management.
3. We help our staff reach their best potential
For new starters, we have detailed training plans and learning curve Key Performance Indicators (KPIs) to support staff onboarding and their journey to proficiency. We also have leaders who are subject matter experts to guide them and help with both technical and soft skills training. Some line managers are also certified in conducting certain types of training e.g., Xero certified trainer. We keep a Performance Management System to ensure our staff are being properly supported on their performance delivery. We also have an internal hiring policy that gives equal opportunity to our talented staff to apply for other positions (whether it be promotion or lateral moves).
All leaders are trained in coaching and hold 30-minute one-on-one sessions with every staff member each month to coach, upskill and support them on their goals. For many staff members, we have a knowledge management system and we are currently designing a training solution and career planning tool for our staff to help them advance their careers. We are delivering leadership development programs to our future leaders so they are equipped with the right skills once they assume a higher role.
Some of our staff are being given the opportunity to travel to Australia so our clients can support them through more specific and targeted training that will help them succeed in their roles.
4. We believe in the power of recognition
We do annual salary appraisals, and we make sure we provide robust recommendations based on the market rate, internal equity, labour and inflation rate, tenure, and the staff’s overall performance and behaviour. On top of this, we, or the client, may provide discretionary bonuses to specific roles based on their Key Performance and Behavioral Indicator scores.
Intogreat recognises top performers and rookies at our quarterly townhall sessions and rewards those who go the “extra mile” for their clients or colleagues. These awardees now qualify for the GREAT AWARDS - our annual prizegiving ceremony.
5. We take care of our employees
We provide benefits that are important to our staff, such as:
• Government mandated benefits and 13th month pay
• HMO with 2 free dependents and group life insurance
• 20 Paid Time Off per year up to 24 PTOs on your 5th year
• Bereavement leave and financial assistance to staff who have lost a loved one
• Learning and Development programs
• Mental Health Employee Assistance
• On-site company nurseOffice located in major CBDs
In addition to this, Intogreat organises monthly engagement events for our staff, rewards and recognition, and quarterly employee engagement survey to keep our staff engaged. We monitor and respond to any business continuity events, triggering our emergency response protocols quickly and decisively, including clear updates and directions to staff and clients.
We provide quality devices (laptops, second monitors etc.) to our staff. We also provide flexible working arrangement as work from home, hybrid working or permanent in office considering the needs of our organisation, teams, clients and our people.
6. We make the workplace FUN
Intogreat organises monthly staff engagement events and major functions like anniversary and year-end parties. We also put on fun, virtual meet-ups when circumstances prevent face-to-face options, and we make sure we always celebrate staff birthdays and anniversaries.
Our company has a relaxed dress code policy to ensure the comfort of our staff. We will be soon partnering with different establishments to provide discounts and special purchase options to our staff.
7. We educate our staff on the importance of giving back to society
We believe we can each make a positive impact and know those feel-good-vibes make for an even more special experience here. As such, Intogreat has recently launched its own corporate social responsibility program. We enable Pass the Hat so our staff can help their colleagues who are in need. Visit
Kanlungan ni Maria.
8. We take pride in what we do
Intogreat has an extremely low attrition rate which proves that we’re doing things right. We have a long list of clients with an 88% satisfaction rating on our services.
Our referral programs are hugely successful, which goes to show how happy our employees are with the company culture.
9. We uphold respect, equality, inclusion and diversity
Intogreat also offers employment opportunities regardless of gender preference, age, religion etc. Intogreat does not discriminate! Our company has achieved gender balance within our leadership team. We conduct cultural training to appreciate both Filipino and Australian cultures.
