2nd Half of 2022 Client Satisfaction Survey Results
22 December 2022
As we continue to provide high-quality services to help our clients in improving their business productivity, customer experience and reducing their costs by >70% offshoring and outsourcing. Our commitment to produce high-value activities for our clients is clearly demonstrated in our latest client satisfaction survey result.
| QUESTIONS | 1H20 | 2H20 | 1H21 | 2H21 | 1H22 | 2H22 |
|---|---|---|---|---|---|---|
| Overall, how satisfied are you with Intogreat’s service? | 8.4 | 8.6 | 8.9 | 8.8 | 8.7 | 9.1 |
| How likely would you be to recommend Intogreat’s services to a friend or business contact? | 8.6 | 8.6 | 8.7 | 8.7 | 8.9 | 9.1 |
| How responsive have we been to your communications, questions or concerns? | 8.5 | 8.6 | 9.3 | 9.3 | 9.1 | 9.1 |
| How satisfied are you with the performance and behaviour of your staff at Intogreat? | 8.5 | 8.1 | 8.9 | 8.9 | 8.8 | 9.2 |
| How satisfied are you with the performance of your team leader? | 7.2 | 8.2 | 9.0 | 9.0 | 9.2 | 9.1 |
| Total | 8.5 | 8.4 | 9.0 | 8.9 | 8.9 | 9.1 |
We are happy and proud of how we consistently deliver our promise to our clients in providing excellent quality service and making their offshoring journey easy, successful, and empowering.
If you want to learn more about how offshoring can improve your customer service, increase revenue, and reduce your costs by ~70% while maintaining operational control of your business, talk to our experts and discover the benefits of offshoring and outsourcing with Intogreat.
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